Returns & Exchanges
At Ncert Guide, we want you to be completely satisfied with your fashion purchase. If your new outfit isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.
Pack Your Items
Place the unworn garments with all original tags attached in their original packaging to ensure the items are protected during transit.
Ship the Package
Affix the prepaid shipping label provided in your email to the outside of the box and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing